- Optimizing/creating processes
- Creating adapted schedule models
- Structuring workforce planning and quality management teams
- Long-term, short-term and real-time planning
- Optimizing solutions for call centers
- 14th January 2014
A series of specialized Workshops for Contact Centers! Workshops are focused on Call Center Best Practice education and are designed to offer real-world tips and tricks for implementing these methods in your Call Center.
- 15th October 2013
The tools you use to measure and manage customer service are supposed to help, not slow you down. To fit the job, workforce optimization should be simple, fast and flexible. That's Calabrio ONE!
- 11th September 2013
Technological challenges of contact centers: see the future with optimism!
Mandate: Optimize WFM team processes
La Capitale Assurances Générales
With the help of La Capitale Assurances Générales, WFM team recovered 60% of time resource corresponding at 3 days per week.