Professionals Services
- Optimizing / creating processes
- Creating adapted schedule models
- Structuring workforce planning and quality management teams
- Long-term / short-term / real-time planning
- Managing goal oriented performance indicators
- Ensuring workforce planning based on skills
- Conducting adapted training sessions and work groups for call centers
- Optimizing solutions for call centers
Sales
Any business wishing to optimise its contact centre! For a global operational review, consulting, improved use of systems and software, courses and certifications or guidance in purchasing a planning or quality system, our expertise will offer you the best solution to meet your needs and business objectives.
Implementation / Deployment
LOEM has an experienced team to deploy Calabrio WFM and QM solutions as well as CallCopy’ suite of products. LOEM can deploy these solutions directly for customers, or via their partner.
Being a Cisco registered partner, LOEM can also deploy Cisco WFO products on UCCX.
Don't hesitate to contact us for any information by email at sales@loemconsultation.com or by phone at 450-646-2010.
Training
LOEM has a qualified team of trainers that can help customers on Calabrio's WFM and QM solutions and on CallCopy’s Quality Management suite of products. Either for a new install or for a refresh on the tools, we will adapt the training to your needs.
Specialized trainings for process optimization are also available like WFM training (workshop on long-term strategic planning), WFM discussion groups or specialized workshops on WFM.
Don't hesitate to contact us for any information by email at sales@loemconsultation.com or by phone at 450-646-2010.
- Basic class on Strategic Planning (2 days)
- Advanced class on Strategic Planning (1 day)
- QA certification – Call Centre School / QATC (Quality Assurance & Training Connection)
- Specialized classes on Calabrio WFM
Support & Maintenance
LOEMs team :
- Technical support for Quality and Workforce management
- Functional support for Quality and Workforce management
- System integrator and deployment technicians
- Trainers PSS - product specialists
- Contact centre expertise/ consulting/ optimization
- Bilingual team solely focussed on contact center tools.
LOEM offers a variety of needs-based support. For more information, contact us support@loemconsultation.com or by phone at 450-646-2010.
450-646-2010
Don’t hesitate to contact us, our support team will be happy to help.
